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Frequently and Basic Questions
Ordering Weed Products
- Click the person icon in top right of site – click “Create an account”
- Fill out the form.
- Click Register.
- At this point you may place orders. Please note that you must be 18+ to place an order
Ordering is quick and easy.
- Visit the “Shop” page and review our products by clicking the product title.
- Point to a product and choose “ADD TO CART” and choose quantity.
- Click the “CART” or “VIEW CART” when you are done and review your order.
- Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
- Click “CHECKOUT” when ready.
- Review your billing details, shipping details and order details.
- Before placing your order. You need to read and accept our terms & conditions.
- Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to set up an ACCOUNT before you can order products.
- Check your email for a confirmation letter and next steps to issue an E-Transfer.
- Send your E-Transfer and make sure it was processed. We will then process and ship your order.
Your order will be handled with care and sealed properly to protect your purchase and privacy. Shipping via Canada Post ensures your order will be sent discreetly and securely.
Currently, we only ship within Canada.
The order will be processed and may take 1-4 business days. The order will be marked as processing and will not be processed until the E-Transfer has arrived.
When you place an order, it automatically enters our system to be on hold for 48 hours. Once we receive your payment, your order status will change to processing then be processed and shipped out the following business day excluding weekends. For orders that change to processing during the weekend, they will be shipped out the following Monday when the post office is open. In an event where we have not received your payment within 48 hours our system will delete that on-hold order.
Unfortunately our system does not allow you to change or cancel an order once it has been placed. If you want to cancel your order before payment, you can just leave the order without payment and it will cancel within 48 hours.
A boveda package is a humidity package which can improve the quality of cannabis by keeping it at the right humidity level. These are great add-on’s for your purchase however are totally optional.
Payments & Fees
- Go to your online banking and visit the E-Transfer section.
- Add our email and exact total price with taxes as seen on your invoice (and email with this info and our email address will be sent to you following your order).
- Submit the transfer.
- We will provide you with the answer for the security question you must fill in when sending your payment, for security. Please read the instructions at the bottom of the page after you check out.
- We offer guidelines on how to send an E-Transfer with your invoice. You will receive your shipment after the E-Transfer has been processed.
We currently only accept interac email e-transfer as a form of payment. This service is only provided if you have an online banking account. The payment instructions will be provided upon check out. When you finish placing your order an invoice will be provided with the following instructions such as the email address, security question and answer required complete your payment process. Please ensure you copy these details down. If you are missing some information, please contact us through online chat with your Order # and we would be glad to assist you
Taxes are already included in our prices.
FREE shipping for all orders above $195, $20 shipping for all other orders.
If we receive your order and payment by our 1PM PST cutoff time, your order will ship that business day. If we receive your order and payment after 1PM PST, your order will ship the next business day. (Business days refer to Monday-Friday). Shipping is express (1-4 business days).
Please note Monday through Friday if you send your payment for your order before 1pm PST (Vancouver time) your order will be processed and shipped out the same business day. Any payments sent after our cut-off time of 1pm PST will be accepted the same day during the evening, and your order will be processed and shipped the following business day.
Shipping & Handling
At Weedonline.cc, we offer free express post shipping on all orders. Please note that this service usually arrives within 2-3 business days to most parts in Canada as advertised by Canada Post. In some cases if you reside in a rural area or small population city, it may take up to 4 business days however usually is the cases for provinces such as New Brunswick and Prince Edward Island.
If you sent your payment and your order went to processing and still don’t have a tracking number by 8 PM PST by the following business day please contact us through online chat and one of our customer service representatives will take a look. If your order is still on hold, that means we have not received your payment yet and your order has not been processed yet.
The tracking number sent to you through the email address you provide us will typically show the expected delivery date of your package. If there has been no update past the delivery date, please contact us through online chat with your order number in the subject line and one of our customer service representatives would be glad to assist you. We will then contact Canada Post on your behalf and open a service ticket for your package. Once a service ticket has been opened, Canada Post will try and locate your package which can take anywhere between 5 to 7 business days. In most cases, once we file a trace for your package it typically tends to arrive the next day.
We offer full insurance for your order, meaning if it gets lost in transit we will replace your package. ONE REPLACEMENT PER ORDER. This usually never happens however we like to give our clients full confidence when purchasing at Weedonline.cc. Replacements will be in the form of credit, no refunds. We do not offer replacement packages on your order if the tracking number says delivered.
We have the option to generate a tracking number at our facility to ensure efficiency upon packaging and shipping out your order. This simply is for the convenience and you will see your tracking number update from this once we drop it off and have it scanned at the local post office. This update will usually update around 7:30 to 8pm PST, from there you will see updates as it starts to travel to your destination.
Canada Post may have accidentally delivered your package to the wrong address. Postal workers may occasionally drop packages at your neighbours’ homes or wrong mail box. Ask your neighbours if they saw it or simply look around their premises. You may also check the community mailbox.Postal workers may also have scanned a package as “successfully delivered” but it will actually arrive the next business day. Please allow a few extra business days to see if your package arrives.
From Canada Post:
“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home. In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
Yes, if you would like to request a signature, please put “SIGNATURE REQUIRED” in your order notes during checkout.
Why does my package appear to have been sent to another city when looking at CP tracking?
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
Canada Post may forget to add an updated scan to the order. This causes the order to appear as if it is not being processed. Most of our orders arrive within three business days. However, they may be delayed due to unforeseen circumstances. If you have waited five or six business days and nothing has arrived, please contact us directly through chat and we will perform a trace for you with Canada Post.
Postal theft, lost orders and confiscated packages are minor issues in most areas, but are relatively common in Northwest Territories, Yukon, Nunavut, Northern Ontario, Northern Manitoba, Quebec, Dieppe & Saint John, NB and cities with a population of less than 2500. We recommend placing smaller orders if you are concerned about your order’s safety. Replacement packages or refunds are not available if orders are lost, stolen or confiscated. You will be placing the order at your own risk.
If a package is not able to be delivered due to an incorrect address provided by the customer, please update your shipping address immediately in order to reflect future orders. Please note we do not cover orders that are undelivered due to customer negligence.